Privacy Policy

321 Communications (“321,” “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, including our website, apps, SIM/eSIM devices, and telecommunications services. By using our services, you agree to the practices described herein.

1. Information We Collect

a. Personal Information

- Name, email, phone number, billing/shipping address

- Payment information (credit/debit card, bank account)

- Account credentials and login information

b. Usage Data

- Call detail records (CDRs), messaging logs

- Data usage statistics, browsing activity within portals or apps

- Location information (when enabled)

c. Device Information

- Device identifiers (IMEI, SIM/eSIM ID), IP address

- Browser type, operating system, app version

d. Cookies & Tracking Technologies

- Cookies, web beacons, and similar technologies to improve services, analyze usage, and personalize content or ads

2. How We Use Your Information

We use collected information for purposes including:

- Providing, activating, maintaining, and improving our services

- Processing transactions, billing, and account management

- Customer support and service communications

- Network management, fraud prevention, and security

- Analytics and service quality assurance

- Marketing communications and promotions

- Legal compliance and enforcement of our agreements

3. How We Share Your Information

a. Affiliates & Partners

- We may share your data with our parent company, subsidiaries, or affiliates to offer additional or complementary services, including marketing and service improvements.

b. Third-Party Service Providers

- Vendors who assist us with billing, hosting, analytics, customer support, and fraud prevention may access your information under contractual obligations.

c. Legal & Compliance

- We may disclose your information when required by law, regulation, legal process, or to protect our rights, property, or safety, or that of others.

d. Business Transfers

- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

e. Marketing & Research

- We do not sell your personal information. Aggregated or anonymized data may be shared for analytics, research, or advertising purposes.

4. Data Retention

We retain personal data only as long as necessary to:

- Provide services and fulfill the purposes outlined in this policy

- Comply with legal, accounting, or reporting obligations

- Resolve disputes, enforce agreements, and protect our legal rights

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

- Access, correct, update, or delete your personal information

- Withdraw consent to processing (subject to service limitations)

- Opt out of marketing communications

- For California residents (CCPA/CPRA): request disclosure of categories of data collected, purposes, and third-party sharing; request deletion; and opt out of sale of personal information (we do not sell data)

To exercise these rights, contact: [email protected] or [email protected]

7. Children’s Privacy

Our services are not directed to children under 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children without parental consent.

8. International Users

If you access our services outside the United States, your data may be transferred and processed in the U.S., where privacy protections may differ. By using our services, you consent to such transfers.

9. Third-Party Links

Our website or apps may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third parties.

10. Consent for Data Use

By using our services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. You may withdraw consent where legally permitted, though this may affect your ability to use certain features or services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected in the “Last Updated” date above. Where required, we may provide additional notice. Your continued use of services after changes constitutes acceptance.

12. Contact Us

For questions, concerns, or to exercise your privacy rights:

[email protected] or [email protected]